Refund & Return Policy

We want you to feel confident ordering from BreeWell. If there is a problem with your order, please contact us through the Contact page on our website, and we will review the issue in accordance with the policy below.

30-Day Return Window

You have 30 days from the date your order is delivered to request an eligible return.

To qualify for a standard return, the product must be:

• unused and unopened;

• in the same condition in which it was received;

• in its original packaging;

• complete with all accessories, manuals, protective materials, seals, and components originally included; and

• accompanied by proof of purchase.

For health, hygiene, and personal-care reasons, products that have been opened, used, installed, tested with personal equipment, exposed to bodily fluids, or otherwise placed into use may not be eligible for a change-of-mind return.

Receiving authorization to send a product back does not automatically guarantee that a refund will be issued. All returned products are subject to inspection.

Starting a Return

Before sending anything back, please submit a request through the Contact page on our website.

Please include:

• your order number;

• the name of the product;

• the reason for the return; and

• photos or other information reasonably requested to evaluate the return.

If your return is eligible, we will provide return instructions and the appropriate return address.

Do not send products back without receiving return authorization first. Unauthorized returns may not be accepted or processed.

Products must be shipped to the return address provided in our return instructions. Products sent elsewhere may not qualify for a refund.

Defective, Damaged, or Incorrect Products

Please inspect your order shortly after delivery.

If your product arrives:

• damaged;

• with a manufacturing defect;

• missing material components; or

• different from the product you ordered,

please contact us through the Contact page on our website as soon as reasonably possible.

To help us verify the issue, we may request reasonable supporting information such as:

• photographs;

• video of the reported problem;

• packaging photographs;

• shipping-label photographs;

• serial, batch, or model information;

• a description of the issue; or

• reasonable troubleshooting steps.

We may ask you to discontinue use of the product while the issue is being reviewed.

After reviewing the information provided, BreeWell may, as appropriate and subject to applicable law:

• provide troubleshooting assistance;

• send a replacement product or replacement component;

• authorize a return;

• provide store credit; or

• issue a refund.

For a verified manufacturing defect, damaged-on-arrival product, or incorrect item, BreeWell will provide the appropriate remedy under this policy and applicable law.

Normal wear and tear, accidental damage, misuse, improper installation, improper cleaning, unauthorized modification, failure to follow instructions, or damage caused by incompatible equipment is not considered a manufacturing defect.

Non-Returnable Products

For health and hygiene reasons, certain products are not eligible for return once opened, unsealed, used, installed, or placed into contact with personal equipment.

Unless defective when received, we generally cannot accept returns of:

• opened or used hygiene-related products;

• opened CPAP cleaning or maintenance products;

• products that have been used with CPAP, BiPAP, respiratory, or personal medical equipment;

• products missing original packaging or components;

• products showing signs of use, contamination, damage, modification, or improper handling;

• personalized or custom-made products;

• gift cards;

• final-sale items; and

• products specifically identified as non-returnable before purchase.

This restriction does not eliminate rights that cannot legally be excluded.

Change-of-Mind Returns

If you change your mind about an eligible product, you may request a return within the 30-day return window provided that the product remains unused, unopened, and in its original condition and packaging.

Original shipping charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.

Unless BreeWell caused the error or the product is verified as defective or damaged upon arrival, the customer may be responsible for return shipping costs.

Any applicable return-shipping fees or deductions will be disclosed before the return is finalized.

Return Inspection

All returned products may be inspected before a refund is approved.

We may decline a return if the product:

• has been used;

• has been opened where the product is subject to a hygiene restriction;

• is incomplete;

• has been damaged after delivery;

• shows signs of misuse or improper care;

• is materially different from the product originally shipped;

• has missing serial numbers or identifying information where applicable; or

• otherwise does not meet the eligibility requirements stated in this policy.

If a return does not qualify after inspection, we will notify you through the contact information associated with your order or return request.

Exchanges

We do not generally process direct exchanges.

If you want a different eligible product, the easiest process is to return the original eligible product in accordance with this policy and place a separate order for the replacement product.

If your product is defective, damaged, or incorrect, we may provide a replacement directly as part of resolving the issue.

Refunds

Once we receive and inspect an authorized return, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method within 10 business days.

Your financial institution or card issuer may require additional time to process and post the refund.

Shipping charges, expedited-shipping charges, and other non-refundable amounts will not be refunded unless:

• the return resulted from an error by BreeWell;

• the product arrived defective or damaged and a refund is the applicable remedy; or

• applicable law requires otherwise.

If more than 15 business days have passed after we confirmed that your refund was approved, please contact us through the Contact page on our website.

Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another circumstance attributable to the customer, shipping and reshipping expenses may be deducted from any refund to the extent permitted by law.

Return Shipping

Where BreeWell determines that an item was sent incorrectly or arrived with a verified manufacturing defect or shipping-related damage, BreeWell may provide a prepaid return label when a return is required.

For eligible change-of-mind returns, return shipping is generally the customer's responsibility.

Customers should retain tracking information until their return has been completed.

BreeWell is not responsible for return packages that are lost before being delivered to the designated return location, except where applicable law provides otherwise.

Abuse of the Return Policy

BreeWell reserves the right, to the extent permitted by law, to refuse future transactions or restrict return privileges where we reasonably identify:

• fraudulent return activity;

• repeated abuse of the return process;

• substitution of products;

• intentionally damaged merchandise;

• false defect claims;

• chargeback abuse; or

• other fraudulent conduct.

Nothing in this section limits legitimate consumer rights.

European Union and Other Mandatory Consumer Rights

If an order is shipped to a jurisdiction that provides mandatory cancellation, withdrawal, warranty, or return rights, those rights will apply where legally required.

Certain sealed goods that are not suitable for return for health-protection or hygiene reasons may be exempt from cancellation rights after the seal has been broken where applicable law permits such an exemption.

Nothing in this policy is intended to waive rights that cannot legally be waived.

Questions

If you have questions about whether your product qualifies for a return, please contact us through the Contact page on our website before sending the product back.