Shipping policy

BreeWell Shipping Policy

Last Updated: September 25, 2026

Thank you for shopping with BreeWell. This Shipping Policy explains how orders are processed, shipped, delivered, and handled when shipping issues occur.

By placing an order through BreeWell, you agree to this Shipping Policy together with our Terms of Service, Refund Policy, Privacy Policy, and other policies available on our website.

Order Processing

Orders are processed after payment has been successfully authorized and the order has passed any applicable verification or fraud-prevention review.

Processing times may vary depending on:

  • product availability;

  • order volume;

  • weekends or holidays;

  • payment verification;

  • supplier or fulfillment-partner availability;

  • destination;

  • carrier availability; and

  • circumstances outside our reasonable control.

Any processing or delivery timeframe shown on our website, product pages, checkout, or order confirmation is an estimate unless expressly stated otherwise.

Processing time and shipping/transit time are separate.

An order may be shipped before or after another order placed on the same day depending on fulfillment availability.

Shipping Estimates

Estimated delivery dates are provided for convenience and are not guaranteed unless BreeWell expressly states in writing that a particular delivery date is guaranteed.

Delivery may be affected by circumstances outside BreeWell's reasonable control, including:

  • carrier delays;

  • weather;

  • natural disasters;

  • transportation disruptions;

  • labor disruptions;

  • customs processing;

  • government restrictions;

  • high seasonal shipping volume;

  • incorrect or incomplete delivery information;

  • regional service interruptions;

  • fulfillment delays;

  • supply-chain disruptions; or

  • other unexpected events.

BreeWell is not responsible for delays caused solely by carriers, customs authorities, government agencies, or circumstances beyond our reasonable control, except where applicable law requires otherwise.

Shipping Charges

Applicable shipping charges are generally displayed before the customer completes checkout.

Shipping rates may vary depending on factors such as:

  • destination;

  • product;

  • shipment weight;

  • package dimensions;

  • selected shipping method;

  • carrier rates; and

  • promotional offers.

Shipping charges may change from time to time.

Original shipping charges are generally non-refundable unless:

  • BreeWell made an error;

  • the applicable product or order qualifies under our Refund Policy; or

  • applicable law requires a refund.

Shipping Addresses

Customers are responsible for providing an accurate, complete, and deliverable shipping address when placing an order.

Before submitting an order, please carefully verify:

  • recipient name;

  • street address;

  • apartment, suite, or unit number;

  • city;

  • state or region;

  • postal or ZIP code; and

  • any other information necessary for successful delivery.

BreeWell is not responsible for delivery problems caused by inaccurate, incomplete, outdated, or incorrectly entered information provided by the customer.

If you discover an address error, contact us through the Contact page on our website as soon as possible.

We cannot guarantee that an address can be changed after an order has been placed.

Once an order has entered processing, fulfillment, or shipment, modification or cancellation may no longer be possible.

Address Changes After Shipment

Once a package has been transferred to a carrier, BreeWell may be unable to change its destination.

Any address-change, package-intercept, or forwarding service offered by a carrier is subject to that carrier's rules and availability.

Additional carrier charges resulting from a customer-requested address change may be the customer's responsibility.

Tracking Information

When tracking information is available, it may be provided through:

  • the order confirmation or shipping notification;

  • the customer's account;

  • the carrier's tracking service; or

  • another method available through our website.

Tracking information is provided by shipping carriers and may not update immediately after fulfillment.

Temporary gaps, delayed scans, inaccurate estimated delivery dates, or missed carrier scans do not necessarily mean that a package is lost.

Multiple Shipments

Orders containing multiple products may be fulfilled from different locations or at different times.

As a result:

  • products from one order may arrive separately;

  • multiple tracking numbers may be provided;

  • one portion of an order may arrive before another; and

  • different carriers may be used for different packages.

A partial delivery does not necessarily mean that items are missing from the order.

Please review available tracking information before reporting an item as missing.

Delivered Packages

Carrier tracking showing a package as delivered may be used as evidence that the carrier completed delivery to the shipping destination associated with the order.

If your tracking information shows "delivered" but you cannot locate the package, please first:

  • check around the delivery location;

  • check mailrooms, parcel lockers, porches, garages, and other secure areas;

  • ask members of your household;

  • check with neighbors where appropriate;

  • check with building management, reception, or front-desk staff where applicable; and

  • allow reasonable time for delayed carrier scans or delivery updates.

You may also contact the carrier directly for additional delivery information.

If the package remains missing, contact BreeWell through the Contact page on our website.

We may request information reasonably necessary to investigate the issue, including:

  • order information;

  • tracking information;

  • confirmation of the shipping address;

  • communication with the carrier; or

  • other relevant information.

A carrier's delivery confirmation does not automatically guarantee that a replacement or refund will be issued.

BreeWell will review the circumstances and provide any remedy required under our policies and applicable law.

Lost Packages

A package is not necessarily considered lost merely because tracking has temporarily stopped updating or the estimated delivery date has passed.

Before treating a shipment as lost, BreeWell may require:

  • reasonable additional transit time;

  • completion of a carrier investigation;

  • verification of the delivery address;

  • confirmation that the package has not been delivered; or

  • other reasonable steps.

If the carrier confirms that an eligible shipment was lost in transit before delivery, BreeWell may, depending on the circumstances and applicable law:

  • send a replacement;

  • issue store credit;

  • provide another appropriate remedy; or

  • issue a refund.

The appropriate remedy will be determined based on the circumstances of the shipment and applicable law.

Stolen Packages

BreeWell cannot control what happens at a delivery location after a carrier completes delivery.

If a package is confirmed as delivered and is subsequently stolen or removed from the delivery location by an unauthorized third party, BreeWell is generally not responsible for that theft to the extent permitted by law.

Customers are encouraged to use a secure delivery location when possible.

We may assist customers with carrier information reasonably available to us, but assistance does not constitute acceptance of liability for theft occurring after delivery.

Damaged Packages

If an order arrives visibly damaged, please document the condition of:

  • the shipping box or mailer;

  • shipping label;

  • internal packaging; and

  • affected product.

Contact us through the Contact page on our website as soon as reasonably possible.

We may request photographs, videos, packaging, tracking information, or other reasonable evidence to evaluate the issue.

Do not discard damaged products or packaging until we have completed our review or advised that they may be discarded.

Remedies for verified damaged products are governed by our Refund Policy and applicable law.

Missing or Incorrect Items

If an order appears to contain a missing or incorrect item, please first verify whether the order was divided into multiple shipments.

If the issue remains unresolved, contact BreeWell through the Contact page on our website.

We may request:

  • photographs of the package;

  • photographs of the products received;

  • the shipping label;

  • packaging materials;

  • order information; and

  • other reasonable information needed to investigate the claim.

Verified fulfillment errors will be handled in accordance with our Refund Policy and applicable law.

Refused Deliveries

If a customer refuses delivery without prior authorization from BreeWell, the package may be returned to the sender or fulfillment location.

A refused delivery does not automatically qualify for a full refund.

To the extent permitted by law, costs incurred because of an unauthorized refused delivery may be deducted from any otherwise available refund, including:

  • original shipping costs;

  • return shipping costs;

  • carrier fees; and

  • other reasonable costs directly resulting from the refusal.

Any eligible refund will remain subject to our Refund Policy.

Undeliverable Packages

Packages may be returned as undeliverable for reasons including:

  • an incorrect address;

  • an incomplete address;

  • an invalid postal code;

  • failure to collect a package;

  • multiple unsuccessful delivery attempts;

  • refusal of delivery; or

  • inability of the carrier to access the delivery location.

If an order is returned because of information or circumstances attributable to the customer, BreeWell may require payment of additional shipping charges before reshipping the order.

To the extent permitted by law, shipping and handling expenses may be deducted from any refund associated with an undeliverable shipment.

Order Cancellations

Contact us through the Contact page on our website as soon as possible if you wish to request cancellation.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Orders may begin processing or fulfillment shortly after being placed.

Once processing or shipment has begun, cancellation may no longer be possible.

If an order cannot be cancelled, any return request must comply with our Refund Policy.

Carrier Selection

BreeWell may select the shipping carrier and fulfillment method used for an order unless a particular shipping option is specifically offered and selected at checkout.

We may change the carrier or shipping method when reasonably necessary to complete delivery.

A change in carrier does not necessarily entitle the customer to a refund if the order is delivered using a substantially equivalent shipping service.

Shipping Promotions

From time to time, BreeWell may offer free, discounted, or promotional shipping.

Promotional shipping offers may:

  • apply only to qualifying products;

  • require a minimum purchase amount;

  • be limited to certain locations;

  • exclude expedited delivery;

  • have specific promotional periods; or

  • otherwise be subject to conditions disclosed with the promotion.

BreeWell may modify or discontinue shipping promotions prospectively at any time.

International Shipping

Where international shipping is offered, customers are responsible for providing accurate destination information and complying with applicable import requirements.

International shipments may be subject to:

  • customs inspections;

  • duties;

  • import taxes;

  • brokerage fees;

  • carrier charges;

  • local taxes; or

  • other government charges.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge collected by BreeWell.

Customers are responsible for applicable import charges imposed by their destination country to the extent permitted by law.

Customs processing may delay delivery.

BreeWell does not control customs authorities and cannot guarantee how quickly an international package will clear customs.

Customs Refusal or Failure to Pay Import Charges

If an international shipment is refused, abandoned, returned, or otherwise not delivered because the recipient:

  • refuses to pay legally applicable duties or taxes;

  • refuses customs clearance;

  • fails to provide required information; or

  • otherwise prevents completion of delivery,

BreeWell may deduct shipping, return shipping, customs, handling, or other reasonable costs from any otherwise available refund to the extent permitted by law.

Product Availability

Products may occasionally become unavailable after an order is submitted due to:

  • inventory discrepancies;

  • supplier changes;

  • fulfillment problems;

  • manufacturing delays;

  • damaged inventory; or

  • other circumstances.

If BreeWell cannot fulfill an item, we may:

  • cancel the affected item;

  • cancel the affected order;

  • offer an appropriate alternative; or

  • provide another available option.

Any payment collected for an item that BreeWell ultimately cancels will be handled as required by applicable law.

Preorders and Backordered Products

If BreeWell offers preorder or backordered products, estimated availability or shipment dates are estimates unless expressly stated otherwise.

Supply, manufacturing, freight, customs, or fulfillment delays may affect those dates.

If special cancellation or shipping terms apply to a preorder or backordered product, those terms may be disclosed on the applicable product page or during checkout.

Fraud and Shipping Verification

To protect BreeWell and our customers, we may delay or temporarily hold an order while reviewing suspected:

  • fraud;

  • payment irregularities;

  • address discrepancies;

  • unusually high-risk transactions;

  • unauthorized payment activity; or

  • other security concerns.

We may request reasonable verification before shipping an order.

Where appropriate and permitted by law, BreeWell may cancel an order that cannot be satisfactorily verified.

Events Outside Our Control

BreeWell is not responsible for delay or failure to perform caused by circumstances outside our reasonable control, including:

  • natural disasters;

  • severe weather;

  • fire;

  • flood;

  • war;

  • terrorism;

  • civil unrest;

  • public-health emergencies;

  • labor disputes;

  • transportation disruptions;

  • carrier failures;

  • utility outages;

  • internet disruptions;

  • supply-chain interruptions;

  • customs actions;

  • government restrictions; or

  • similar circumstances.

We will continue to comply with obligations that applicable law does not permit us to exclude.

Risk of Loss

Responsibility for loss or damage during shipment will be determined according to applicable law, the circumstances of the shipment, carrier requirements, and any shipping terms disclosed at the time of purchase.

Nothing in this Shipping Policy is intended to transfer risk to a customer where applicable law does not permit it.

Returns

Shipping-related return requests are also subject to our Refund & Return Policy.

Receiving a product later than an estimated delivery date does not automatically make the product eligible for return outside the terms of our Refund Policy unless applicable law provides otherwise.

Changes to This Shipping Policy

BreeWell may update this Shipping Policy from time to time to reflect changes in:

  • shipping carriers;

  • fulfillment arrangements;

  • Services;

  • business practices; or

  • applicable requirements.

The current version will be posted on our website with its updated revision date.

Changes will not eliminate rights that applicable law does not permit us to eliminate.

Contact

For questions about an order, shipment, delivery issue, or this Shipping Policy, please contact BreeWell through the Contact page on our website.

When contacting us about an order, please provide your order number and enough information for us to identify and review the shipment.